High Commission of India

Global Entry Programme (GEP) for Indian Nationals

Global Entry Programme (GEP) for Indian Nationals

Standard Documents for all Passport Related Services:

Documents required for GEP: Following documents are required to be submitted along with the GEP application form, which can be registered online via the following link A print-out of the registered application form, along with one recent coloured photograph with white back ground, size (51mm x 51mm) and taken within the last 6 months, duly signed in the appropriate column, a copy of the existing Indian Passport, valid residential status proof (NRIC/EP/SP/DP/WP) in Singapore (along with validity page), are required to be submitted, with the originals produced for verification, if asked for.  

For fee details for various services, please click on the ‘Passport & Consular’ or the ‘Download Centre’ tab at the top of the HCI website homepage, and select the required option from the drop-down menu.

Photograph Requirements

Photograph Guidance for Applicants (pdf) 

Global Entry Program (GEP) For Indian Nationals

Applications for the US Global Entry Programme (GEP) can be submitted through the Global Passport Seva Portal (GPSP) at Please follow the steps outlined below:

Step 1

Indian citizens applying for GEP may submit their application in the US Customs and Border Protection website

 Step 2

The applicant has to take a print-out of the application submitted online, the completed US Customs and Border Protection form, along with the required documents i.e., Copy of your current passport, valid residential status proof (NRIC/EP/SP/DP/WP) in Singapore (along with validity page) and the fees applicable, and submit them in person at the designated Passport Application Centres (managed by M/s. BLS International) appointed by the High Commission. 

Step 3

Please note that no queries will be entertained in relation to your GEP application status at the High Commission of India, Singapore, as the process is not controlled by us. You may contact the US CBP for further updates on the processing of your GEP application.

You can track the status of your application at:

Registering Grievances through the MADAD Portal

What kind of grievances will be dealt within the online Consular Services Management System (MADAD)?

The following categories of grievances can be registered by Indian nationals.

We will make all possible efforts to address your grievances, within the limits of our control:

· Passport Issues Abroad

· Birth Certificate

· Compensation

· Contract Problems

· Domestic Help

· Dubious Job Letter/Employer/Company

· Fraudulent Calls/Emails

· Imprisoned Abroad

· Marital Disputes

· Mortal Remains

· No Obligation to Return to India (NORI) Certificate

· Whereabouts Unknown

· Worker Abuse

· Physical Abuse

· Recruiting Agent

· Repatriation

· Salary / Dues

· Seafarer Issues

· Sexual Abuse

· Student Issues

Grievances relating to commercial matters are looked after by Department of Commerce in the Ministry of Commerce and Industry, Udyog Bhawan, New Delhi ( ).

The grievances login page is: Login (

How to monitor the status of your grievance?

Status of your grievance can be tracked by using the MADAD mobile application or through the Madad Portal at

If you are not an Existing User, you may please register yourself under 'Grievant Registration (For Grievance)' and 'New Student Registration (For Student)' and get your login ID:

  1. Click 'Grievant Registration (For Grievance)' and 'New Student Registration (For Student)'
  2. Insert your details and get login ID

 Tracking grievance status using MADAD mobile application:

  1. Go to Home page of MADAD mobile application and navigate to Track Grievances
  2. Enter your Grievance ID, Captcha(Security Code) and Click Submit.

What is the mandatory information for registering grievances?

Information with regard to fields marked in red are mandatory, for effective tracking and resolution. These include:

  • Name,
  • Passport Number,
  • Date of Birth,
  • E-Mail,
  • Mobile Number,
  • Named of the Grievance Filer (if different from the person affected).
  • Recruiting Agent (where applicable)